Customer Testimonials

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DealerRater Jun 19, 2024

Very easy to work with, fun but professional. Very knowledgeable about their products. I will refer clients to them.

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DealerRater Jun 18, 2024

The dealership was friendly and helpful Justin was very courteous and professional. Cassie was helpful and knowable.

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DealerRater Jun 16, 2024

We’re relatively new to this area (about 2 years), so we haven’t had a lot of interaction with this dealershiip. However we’re long time Hyundai owners (we’re in our 8th Hyundai). So having said that, all the interactions we have had have been very good & positive…

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DealerRater Jun 14, 2024

We especially appreciated working with Lee Adams and Cassie Bevill, who gave us timely information and helped us make a choice that kept us in our budget.

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DealerRater Jun 13, 2024

I appreciate the fast service I received when my check engine light came on. I spoke with David told him the code and he stated to bring car in/tow in right away. I had it towed to dealership. It was a blown motor and it was replaced and ready for me to pick up within a week. That's very fast service for a more replacement.

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DealerRater Jun 13, 2024

Always an excellent experience at this dealership. Never try to add on extra services or parts.

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DealerRater Jun 13, 2024

My new car purchasing experience was amazing! From the salesman Michael Nunez to Cassie Bevill at the Finance department, it was a smooth and seamless process as I have never experienced before. Both were so professional and detail oriented! I would definitely recommend Hyundai of Asheville to family and friends for their next car purchase needs!!!!

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DealerRater Jun 12, 2024

I have been dealing with this service dept. since 2018. They run like a well oiled machine. All appointments are done on schedule in a timely manner! The service dept. is the best I have ever dealt with, keep up the good work!

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DealerRater Jun 10, 2024

The dealership staff was friendly and upbeat. I've not had any experience with service on my new vehicle so I can't say more about that. It was great to work with Derek Barnard. He explained the features of my Kona thoroughly and patiently.

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DealerRater Jun 8, 2024

Great sales rep, great eye appeal for the facility. This is my second purchase and I would buy here again.

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DealerRater Jun 6, 2024

: ) thanks so much for all the help. I've enjoyed both of my experiences at Hyundai.

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DealerRater May 31, 2024

Everyone at Hyundai of Asheville has the most professional and friendly service. I feel like part of the family and I have bought 3 vehicles from them.

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DealerRater May 31, 2024

I was from out of state on vacation and Fred treated me like I was the most important customer he had. Put my mind at ease that isn’t car would be handled professionally and it was.

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DealerRater May 30, 2024

First time I bought a car it was a great experience and we decided to upgrade our car. They helped us with no problems it was in and out from that dealership thank you so much.

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DealerRater May 29, 2024

Very nice people to deal with. I felt very comfortable when I was there. Thank you.

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DealerRater May 27, 2024

Always friendly and efficient, informative and the waiting area is comfortable and accommodating with coffee and snacks.

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DealerRater May 24, 2024

Clean facilities. Everyone was friendly and attentive to our needs. We did not have to wait long for our service.

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DealerRater May 23, 2024

Prompt service. Great organization and explanation of service. The waiting area is comfortable, clean, and supplied with coffee, tea and water

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DealerRater May 22, 2024

I recently purchased a 2022 Hyundai Tucson from Justin at Hyundai of Asheville, and my experience has been exceptional. A week after my purchase, I encountered an issue with the car. Justin personally came out to jump-start the vehicle and ensured everything was taken care of promptly. The car needed a new windshield and a key fob, and both were replaced in a very timely manner. The level of service and dedication Justin and the team showed was truly impressive. They made the entire process smooth and stress-free. I highly recommend Hyundai of Asheville for their outstanding customer service and commitment ...

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DealerRater May 22, 2024

I recently purchased a 2022 Hyundai Tucson from Hyundai of Asheville, and I want to extend my heartfelt thanks to the incredible team for their outstanding support when I encountered an issue with my car. Firstly, a huge thank you to Felicia for arranging for Patrick to pick me up when my car broke down. Her prompt action ensured I wasn't stranded and could get to my important event on time. Patrick was fantastic, arriving quickly and helping me get to my destination. Once at the dealership, Heidi in the service department was exceptionally helpful and kind. She ensured everything ...

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DealerRater May 22, 2024

Hyundai of Asheville is a great dealership with excellent professional staff. They have prompt, efficient service and explain in full detail any work that your car needs before repairs are made. The customer service waiting area is comfortable and offers a space for laptop use, other tables with outlets (if needed), courtesy snacks, coffee and water. They have vending machines also. It's a very relaxing environment and an outstanding dealership!

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DealerRater May 18, 2024

About made soon. When above and beyond with kindness. Went in to details an explained to my understanding. Polite, quick etc....

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DealerRater May 17, 2024

Clean, professional, and timely service at the Hyundai of Asheville, would buy a car from them again

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DealerRater May 16, 2024

Service advisor met me promptly upon arrival and got me in for service quickly. The waiting area was comfortable.

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DealerRater May 16, 2024

Everything they did was explained along with the cost, so I could make an informed decision. Great waiting area with nice amenities.

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DealerRater May 14, 2024

Among the best dealership experiences I had in 60 years of purchasing and leasing cars.

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DealerRater May 14, 2024

I was greeted immediately on my arrival by a very nice gentleman. He asked if I knew where the waiting area was. The area was clean with coffee and snacks provided. The work was done quickly and I was on my way.

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DealerRater May 11, 2024

The appointment was easy to schedule and staff very good at explaining what needed to be done and how much each thing would cost.

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DealerRater May 11, 2024

The service is always excellent at Tunnel Rd Hyundai. The staff is welcoming, professional and efficient. They address the reason why you came and wash and vacuum the car. They are always on time with the appointments and have a very comfortable lounge where you can wait. It is a pleasure to come for service

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DealerRater May 11, 2024

Heidi Tucker is an amazing service advisor! She is incredibly knowledgeable and so helpful! Great experience! The work done seems to be perfect!

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DealerRater May 10, 2024

All work finished efficiently and in a timely manner. Dealership completely updated. Nice place to wait if needed. Friendly staff!

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DealerRater May 9, 2024

Our salesman Jay Davis was TOP NOTCH! We had been to 3 other dealerships /4 24 in the rain!! Drove thru, would get out to look at cars, nobody ever came out to see what we were interested in...Pulled in to Hyundai of Asheville , were driving thru and out comes Jay, umbrella in hand!!! It went up from there...Loved the service and love our new/used 2023 Tuscon!!

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DealerRater May 7, 2024

Jacob and finance Cassie - very easy to work with and done in very little time

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DealerRater May 4, 2024

Really great experience. I appreciate the text updates during the process. Everyone was friendly. Service was quick!

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DealerRater May 1, 2024

After shopping around different Hyundai dealerships for the best lease deal on a new Ioniq 5, we found Jacob and Hyundai of Asheville offered far-and-away the best deal! Jacob was easy to work with, efficient, and made our experience as simple as possible. All numbers were worked out in advance so we didn't have to spend hours of our day making a deal both parties were happy with. Highly recommend!

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DealerRater May 1, 2024

Very nice people, very helpful, work hard to fix any problem you happen to have.

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DealerRater Apr 26, 2024

Service was great, was greeted right away, they replaced a part, everything worked great and we were on our way

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DealerRater Apr 25, 2024

Great Deal, thanks to Jacob Ritz with the help. He made it easy and didn't have to waste much time at the dealership. Tiffany with finance also made it quick and easy. We got a really nice certified used Kona from them. Very pleased.

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DealerRater Apr 25, 2024

Great service and fast. Brought vehicle in for three recalls. One was not able to be completed as parts had to be ordered. I was not provided information on when the ordered parts would arrive.

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DealerRater Apr 24, 2024

They did a wonderful job and were very accommodating. Felicia in particular was wonderful. Thanks

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DealerRater Apr 23, 2024

Service reps Heidi and Felicia— great customer service skills! Knowledgeable, efficient and personable! Thanks Ladies!

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DealerRater Apr 23, 2024

I live out of town and I don’t mind driving to Asheville for vehicle services. The whole exchange is comfortable from check in to check out. The waiting room is filled with yummy snacks, an impressive coffee bar, water..!!! Complimentary is Hyundai Asheville’s middle name!!

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DealerRater Apr 22, 2024

Great customer service, we enjoyed the entire process of buying our new car! Highly recommend!

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DealerRater Apr 21, 2024

They did a great job. They were friendly and professional. I really appreciate the job they did

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DealerRater Apr 20, 2024

Professional and friendly. Punctual. It took less than half the time to do the job.

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DealerRater Apr 19, 2024

Great experience overall! Bought previous car there and would buy again in the near future.

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DealerRater Apr 18, 2024

Heidi In the service dept has been super helpful from talking with me giving me tips , to bringing my car in , to checking me out . She really is a great she so nice and just overall what customer service should be she goes above and beyond .

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DealerRater Apr 17, 2024

Quick service. Explanation clear by service advisor. Very helpful especially since we were not locals.

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DealerRater Apr 17, 2024

Friendly, professional, dedicated and hardworking staff! Excellent value and service! Derek and Tiffany are absolutely AMAZING!!!

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DealerRater Apr 16, 2024

Micheal Nurez, sales consultant, was extremely knowledgeable, friendly, and personable. He never pressured us once to purchase the new car being viewed, never asked us personal, i.e. invading, questions, or asked what type of monthly payment we were aiming for while touring the car or test-driving it. When we sat down to discuss numbers, he listened to our needs and went back and forth to the sales manager and finance department to make sure we received a great deal. Ask for Micheal.

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DealerRater Apr 15, 2024

Very nice facility. All associates, both sales and service, were polite and willing to answer any questions regarding the vehicles. Keep up the good work. Rick. Jonesborough, TN.

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DealerRater Apr 12, 2024

Good service in a timely manner Staff friendly and explained everything that needed to be done

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DealerRater Apr 12, 2024

The dealership was really great and everyone there was very helpful and Marina my sales person was great to work with.

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DealerRater Apr 11, 2024

Great folks to deal with. No hassle and no runaround. Got the car we wanted that day!

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DealerRater Apr 10, 2024

My first time at this dealership and at a dealership in this part of the country. I was very impressed with the quick attention and professional manner of the service advisor. While I waited, I strolled through the showroom and was acknowledged by everyone who was not with a client or on the phone. I live in Miami, and we do not have any service of this quality. I hve had Mercedes, BMW, and Jeep and yours was a far superior operation. Top rating from me.

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DealerRater Apr 9, 2024

Everyone was so nice. Our sales consultant, Lee was amazing. No one was pushy and let us go at our own pace unlike most dealerships.

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DealerRater Apr 8, 2024

Check in prompt. Communication through service time was appreciated. No surprise at checkout. Personnel were friendly. Very nice waiting area, clean with everything I might need. And...my nasty car was clean when I left, inside and out!!

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DealerRater Apr 7, 2024

Professional and easy to work with. Michael was a great salesman. He listened to my requirements and gave me good information and advice. He is very knowledgeable and easy to work with.

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DealerRater Apr 6, 2024

This dealership is easy to work with. We highly recommend their work. Are very satisfied.

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DealerRater Apr 5, 2024

Everyone was amazing! And really took care of me and my needs while I was there!

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DealerRater Apr 5, 2024

The location and amenities are very accommodating and if you choose to wait, it makes the wedding experience very comfortable with the selection of free Wi-Fi snacks and coffee. The staff Lloyd at Hyundai Of Asheville is a forced to be reckoned with. They are very friendly, professional and quick even if they’re having a bad day, they never take it out on the customers they always remain professional and courteous.

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DealerRater Apr 1, 2024

I never considered purchasing a Hyundai until a friend recommended looking at the 2024 Tuscon. So glad that I did! My experience could not have been better. I was fortunate enough to work with Manny. I can not say enough good things about him! He was knowledgeable, friendly and patient (I can be a "challenge", LOL). I felt that he truly had my best interests as a priority and I never felt any pressure to purchase the car. Tiffany, in finance , was also great...made that entire process easy and fast. Thanks again to the entire team at Hyundai ...

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DealerRater Mar 31, 2024

I would recommend my family and friends to go by and check you all out. It's worth it.

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DealerRater Mar 30, 2024

The staff treated me very well. I am a repeat customer and have been very pleased

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DealerRater Mar 30, 2024

Awesome shopping and sales experience! Mike Nunez promptly followed up with our initial inquiry and was knowledgeable about the model we were interested in. We can’t thank him enough for what was one of the best sales experiences we have had as loyal Hyundai customers. Our Finance Manager, Tiffany, was awesome too! We will definitely tell everyone we know to consider purchasing their next vehicle from Hyundai of Asheville! Thanks Mike and Tiffany!

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DealerRater Mar 28, 2024

The salesman that helped me, Jesse, was really good. Very personable, helpful and knowledgeable. Great dealership with an amazing inventory.

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DealerRater Mar 28, 2024

Very friendly and helpful. The process was very quick and they made sure I got the car I wanted.

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DealerRater Mar 28, 2024

This dealership was super clean and made the whole process super smooth and easy for everyone.

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DealerRater Mar 28, 2024

Great experience. Did not feel pressured like I do with most dealers. Lee was knowledgeable, helpful and friendly.

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DealerRater Mar 28, 2024

The entire team - David, Heidi, etc. - was very responsive, punctual and knowledgeable. Easy to work with.

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DealerRater Mar 25, 2024

Service was amazing! Emergency tire issue from hitting a large pot hole at night. You gave us a new tire & fixed bent rim, tire balanced tire & did an alignment in 2.5 hours, on a Saturday!!!

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DealerRater Mar 24, 2024

While traveling in the Asheville area, my car started acting up. I stopped at the Hyundai dealership to see if they would check it out (this is around 11:00 and there were people in front of us). Not only did they check it out - they fixed it (THAT DAY!)! Of course I checked out the new Palisade while there and did not feel any major pressure to trade my car in. Thank you for keeping my travels on track!

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DealerRater Mar 22, 2024

Justin was very friendly, knowledgeable and experienced. Everyone made the experience of buying our 24 Kona a pleasure. Cassie was on top of everything in the finance part of our buying the car. She was very helpful and friendly.

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DealerRater Mar 21, 2024

Excellent service and buying experience, this is our second car purchased from Hyundai of Asheville, we couldn't be happier!

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DealerRater Mar 21, 2024

The people in the service dept always explain everything. Today I had a work call while I was there and they were nice enough to find me a cubby to work in. Above and beyond!

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DealerRater Mar 20, 2024

Always on time, friendly service, reasonable price, nice clean waiting area , easy to make an appointment.

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DealerRater Mar 20, 2024

Great location and staff make it easy to service my Sonata. Free oil changes help too!!!

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DealerRater Mar 18, 2024

The experience went great while I was in a pinch, My old car lost its engine and I was put into a brand new one, Marina seemed to be very knowledgeable regarding the vehicle she sold me and I am glad to own it!

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DealerRater Mar 17, 2024

They are very friendly professional and have alot of knowledge of what work is needed to be done they have never done me wrong.

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DealerRater Mar 17, 2024

Great service,got an appointment right away, quick and courteous, thorough and enjoyed the waiting area

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DealerRater Mar 12, 2024

Caring staff, professional, knowledgeable,understanding, pleasant, patient, willingness to listen and work with customers. Facility clean, spacious and comfortable atmosphere.

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DealerRater Mar 11, 2024

Manny has been an ideal partner in the car buying experience. He is knowledgeable, responsive, and genuine. He listens to make the experience personal and comfortable without pressure or anxiety. If you’re seeking a relationship of excellent service over a discrete purchase, then I highly recommend using Manny.

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DealerRater Mar 9, 2024

Jacob was so wonderful and nice. He answered all my questions promptly. I highly recommend him!!

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DealerRater Mar 8, 2024

Wonderful service and knowledgeable staff. All my questions were answered and I was able to make a plan to have the recommended problems taken care of as I can afford them. Thanks for the snacks and car wash. I felt like a rock star!

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DealerRater Mar 8, 2024

Everyone in Sales and Service have been extremely easy and pleasurable to work with. I highly recommend this dealership!

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DealerRater Mar 8, 2024

The people are very knowledgeable and very friendly. Great experience. No wasted time . We will return.

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DealerRater Mar 8, 2024

Great service. Waited a short time. The agent checked with me many times to make everything was good

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DealerRater Mar 7, 2024

Manny was great. He was expert in quickly navigating the buying process and getting me the deal I was looking for. Not to mention his extensive knowledge of the Hyundai brand and the Kona Electric’s features. Definitely think I’ve found My Dealership and the Salesman I can confidently refer my friends and family to. If you’re in the market for top-of-the-line - Manny has you covered when looking, buying, and throughout the life of your vehicle.

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DealerRater Mar 6, 2024

The team worked hard to make sure that I got financing that I could afford. They also made sure I had a good warranty. Nice friendly professional service.

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DealerRater Mar 4, 2024

Had a great experience with all the staff we interacted with at the dealership, especially our saleperson, Jacob. They spent lots of time with us answering our many questions about the new electric vehicles. We love our new Ioniq 5, and look forward to working with them in future.

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DealerRater Mar 3, 2024

Hyundai Of asheville was very accommodating on a warranty issue. They got me an appointment quickly even gave me a ride home since it would be more than three hours to work on the car. Very Satisfied with the customer service!

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DealerRater Mar 1, 2024

The process at Hyundai of Asheville was fast I was in & out . All the staff were very welcoming. I would definitely recommend them 10/10!!

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DealerRater Mar 1, 2024

Friendly and informative front office team. The recent remodel makes for a gorgeous waiting area and showroom.

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DealerRater Feb 25, 2024

I was on a road trip back home from vacation when my car broke down just outside of Asheville and was towed here. They diagnosed the issue the next day, talked to hyundai to get me a new engine, and then I had trade in value. I was introduced to Manny who sat me down, got to know me and what I wanted in a car, and he picked the perfect one! The car handled so smoothly and every feature was better than the next. We got right to work at making it affordable for me to walk out with ...

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DealerRater Feb 23, 2024

Heidi is wonderful. The building is amazing. I enjoy the coffee bar. Everyone is friendly.

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DealerRater Feb 23, 2024

Good experience- Lee was great in understanding what I was looking for and meeting my needs.

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DealerRater Feb 22, 2024

Staff is so friendly, knowledgeable and helpful! I bought my car there and have been back for all the service needs.

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DealerRater Feb 21, 2024

Very nice and very quick with the service provided. Would definitely go back again, A+

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DealerRater Feb 21, 2024

Quick service. They took care of everything and communicated with me through the whole process

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DealerRater Feb 20, 2024

Friendly staff and the facility was very neat and clean. I would definitely recommend Hayndia of Ashville. My experience was the best.

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