Customer Testimonials
I found a 2020 Toyota Tacoma on Hyundai of Asheville’s website, inquired about it, had a salesman reach out to my cellphone and discussed what I was looking for and the price range I was looking for, the sales rep called and texted me everyday for a week to make sure I was still coming to test drive the truck. Drove over 3 hours to Asheville to test drive the Tacoma, got there and was welcomed with open arms, talked logistics, went over CarFax, service records, inspected the truck and took it for a test drive. I’m not a mechanic ... Read More DealerRater - Jun 29, 2026
Everyone was great, the salesman Lee work with my and my budget. Management introduced himself and spoke with me and the finance department worked well within my budget
Always a pleasure working with Hyundai service department, they go above and beyond. Deff use them all the time.
While I appreciate the pre-paperwork and efforts to get the legalese done quick, it was still longer than I wanted. Really no complaint. They let me send in documents the day before and the finance guy was pleasant and efficient.
Adam Nania, the salesman, was wonderful. His initial response to my questions about a Genesis G90 led me back to him and his patience throughout the process is why I bought the Sonata Limited Hybrid and bought it from HoA. I have walked away from several dealerships over the past few years because of salesmen. Completely different experience with Adam.
... Read More DealerRater - Apr 8, 2026
Knowledgeable, friendly and very hospitable. Also more efficient than other places we’ve purchased cars. I’d definitely go back there for another purchase.
Very quickly resolved our problem. Very nice employee that helped us. We were very pleased and thankful.
Great people very friendly and professional i definitely recommend Hyundai of Asheville if your looking to purchase a vehicle great financing just great all the way Around so if your looking stop by their Asheville NC location and you wont be disappointed they get a Five Star from me great people.
I worked with sales person, Peytan, and he was amazing, couldn’t have asked for better!
In our recent car buying experience Mike Nunez stood out as the consummate professional. He knew his product well, he sought to align our needs with what Hyundai had to offer and he didn’t employ high pressure sales tactics. While we eventually went with another brand - Mike was by far the best representative we worked with.
Great car shopping and buying experience! Professional, knowledgeable and personable. We test drove several cars over a couple of days, ultimately buying one without any undue sales pressure, just good people with a good product. Everyone was focused on teamwork and a good customer experience. Hyundai Asheville had good inventory on hand in the lot, whereas other dealers had only photos of what we wanted with a promise to ship it in. Brandon in Sales and Matt in Finance were exceptionally helpful. Additionally, they were kindly efficient with our time, not making us wait long times between responses like other ... Read More DealerRater - Mar 25, 2026
They are always helpful, they explain to me very well what needs to be done with my car. This is about the third l purchase at that same place. Im very pleased with their services. Thank you very much.
Always polite and efficient. Service center does a great job and wait time is great.
Love this place and would tell everyone what good service you guys were to me
We have had a great experience with this dealership. We would recommend to anyone. Thanks
Wonderful customer service great first time buying experience very transparent deal and very smooth and easy would recommend to friends and family keep up the great work guys!!
Easy to make an appointment, easy drop-off, comfortable waiting area, service done in a timely manner.
The service I received was communicated clearly. Nice work! I will be back for future service.
Staff is always helpful and kind and courteous. Makes sure your needs are met. Thanks
Hello Everyone who is interested in buying a car,
I have thought long and hard about leaving this review for Hyundai of Asheville. I am not the kind of person who wants to share their experience but decided that it is best to bring awareness to my experience. I recently went into this dealership this past week interested in purchasing a vehicle. First lets talk about my negatives. The New car sales manager named RYAN Nazionale is absolutely terrible at his job. He has zero customer services skills and zero compassion for customers. He is not interested in helping you ... Read More DealerRater - Mar 3, 2026
Best place to get a car. Lee was awesome and helped me tremendously thank you very much
Prompt about ordering parts and recall to come back for install. I will use them in the future.
Can’t say enough good about the sales person Mike Nunez. He was friendly, professional and knowledgeable. Be prepared for the financial pressure from the financial guy to buy an extended warranty, though. that got very irritating.
The staff is caring about my car, addressing each area and making suggestions on areas of concern.
Appreciate the kindness and service received didn’t have to wait long very polite. And helpful thank you
The team at Hyundai of Asheville….from sales…to finance….to the service department…are all so professional in their job. I never dread having to bring in my truck…or my Son’s vehicle….for service….since I know….we will be treated with the upmost respect….and quickness of service. More dealerships could learn a great lesson from this staff!!
I was treated very well by Peyton and his employer. They went above and beyond
We are new to the area and it was the first time that we visited Hyundai of Asheville service department for my Palisade’s 60k mile service and new rear brakes. The agent thoroughly explained things to me, and my car was ready to pickup very quickly considering all that was done. When we pulled up to pick up my car, we started looking into the window of a new Palisade and were immediately greeted by a member of the sales staff. They are very organized, friendly and efficient. It was a great experience and we will be back!
The people that work there are always polite. The waiting area is always well maintained.
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I had a fantastic experience at Hyundai of Asheville. I was visiting from out of town when my Ioniq 5 started having an issue. Normally my husband handles car maintenance back home, so my girlfriend and I walked into the dealership on a Saturday morning not knowing what to expect.
To my surprise, the team was incredible. Within an hour, they were able to diagnose and fix the problem, which allowed me to fully enjoy the rest of my weekend with friends instead of stressing about my car.
A huge thank you to Amanda and David for being so kind, efficient, ... Read More DealerRater - Jan 19, 2026
Hyundai of Asheville provided timely and courteous service, cooperated with my insurance company, and repairs were done quickly and well
Have had a really good and overall experience everyone is willing to work with you and find options to get you into a vehicle you want
The customer service center at Hyundai of Asheville rates as one of the best with whom I’ve ever interacted. The technicians are friendly, knowledgeable, professional, and honest about the services they may need to perform. I am more than impressed with this dealership and highly recommend them.
Hyundai of Asheville made my new car buying experience easy. Thank you Ben for being a great salesman.
Was treated with much respect and care.could not have ask for nicer people!!!!!we were impressed
Justin listened to my preferences and only used my time on vehicles that matched my needs. He was professional and considerate. I value my time and appreciate that it wasn’t wasted. The car that he matched me up with was perfect for my needs. I left the dealership feeling that it was a satisfactory solution for all parties. 😀
The sales team at this dealership were amazing to work with. They made my car buying experience less stressful! I’d like to give a special shout out to Justin, Eli and Matt for their compassion and their dedication to getting me into the perfect vehicle for me and my lifestyle..
The service department is always efficient and accommodating. I showed up with no appointment for a “safety check”. They quickly performed the service and even gave a car wash!!
They are very helpful and professional. Everyone we’ve dealt with has been very nice.
Clean waiting area, we'll stocked snacks and drinks, quick service and friendly staff, will return
They do not pressue you to spend more than you are comfortable with spending. Hyundais are my new favorite cars for safety and comfort. There are a lot of choices for size and style. Please check them out.
Service over the past 2 years of ownership has steadily improved and more consistent. I’ve had 2 service checks and one significant recall repair on a EV still under its 2 yr warranty which I would rate 5/5 when previously they errands 3 or less.
Had a great salesman (Adam) that took great care of me through the whole deal
I deeply appreciate advance given to me on what I thought was a problem. They told me approach it from a different perspective which should work great.
I purchased my Hyundai from Asheville Hyundai back in 2020 The buying experience was excellent. I brought my vehicle in for service last week and was impressed with the service department. Outstanding customer service! I learned that Hyundai stands by 100,000 mile drive tran warranty. Absolutely amazing customer service! Thank you Asheville Hyundai!
The dealership is clean, appreciated the waters and snacks, and the employees were professional and friendly.
Solved a problem in a short time. Back on road again ! Able to use warranty
Very friendly and very courteous and answered the questions i had in a timely manner
Great people to work with completed the service quickly and efficiently even washed and vacuumed my car when finished.
The dealership is welcoming and employs great staff members in all departments. I am a repeat customer and I value the professionalism and care that are presented by all employees.
The dealership is amazing. I always receive excellent service and the staff are very friendly. They go above and beyond even washing my car every time.
Our sales rep Lee was patient, understanding, encouraging , fully transparent and all around incredible to work with. Kyle and Cassie in the finance department were equally as great. Overall one of the best purchase experiences I've had from start to finish. Will definitely be back!
This was a wonderful experience! The sales person, Marina was great. She was very helpful in setting up our information system.
I have over the last 10 years purchased 4 vehicles and I have always been very pleased with the service I have received.
Hyundai has always had excellent customer service for many years. Very professional and courteous staff.
David with the service department was courteous and pleasant to work with. The service was prompt and efficient taking care of an issue that was under warranty with no hassle.
The service technician who greeted me for my car’s scheduled maintenance proved very helpful, professional, and efficient, answering all of my questions clearly and concisely. (As an aside, I stopped by the dealership on the first night of a severe cold snap here because my low tire pressure indicator light had come on. The technician who met me explained the reason my pressure had dropped, took my vehicle in order to top off the pressure, and was nothing short of knowledgeable, professional, and genuinely kind.) I so appreciate the quality of my car, this dealership, and the entire staff, ... Read More DealerRater - Nov 13, 2025
Staff very professional...Service prompt. Nice dealership with waiting area with well stocked coffee choices.
The showroom wasxin excellent shape Everything clean The waiting area for us tobwaitcwhile cars being taken care of excellent Everyone was curteous and helpful checking in and out Car was cleaned nicely.Cleaners were in dusting doing floors Cleaners smelled clean and fresh .Thank you Delores Rogers Prayers
Everyone at the dealership was cordial, not simply polite, and worked efficiently to make certain your vehicle’s needs were identified and addressed. My additional questions were either answered directly or I was pointed to online resources (which admittedly are intimidating at my age). The visit was brief and efficient.
It was a great experience! Mike our salesman was outstanding from start to finish! We would definitely buy a car from Mike again!
I was visiting Asheville and needed a service before heading back to TN. They got me in for a same day appointment. Very courteous and helpful staff.
Thank you David Bruce excellent! Fast return service car works great Asheville hyundai is great
Outstanding service Adam is in my opinion is the best .....he's one to hold on too
Great Dealership! They had a good inventory, and I was able to get a nice Hyundai Santa Cruz!
So I am still loving my 2004 Hyundai venue I went in today for my last free oil change and had the factory recommended maintenance done. Great experience from beginning to end technician who checked me in was super friendly and professional got quick estimates of some options that I have and car was nice and clean and good to go, and I was surprised to learn that my next oil change, even though I will have to pay for it is about the same price or cheaper than some other places that only do oil changes so overall, it was ... Read More DealerRater - Oct 10, 2025
The repair was timely and the cost was exactly as estimated. Heidi was great at keeping me informed.
Super friendly staff that allowed an extensive test drive up our steep driveway which the Santa Fe handled extremely well with the 4 wheel drive lock.
Only dealt with the service group. They (Heidi) were very accommodating in taking care of us and trying to figure out our car issue.
This dealership is great! Especially the service department! They have all been top notch!Thank you very much!
They are the best team in the world to work with they bent over backwards way up and beyond what anyone could ever ask for they promised me no matter what they would not stop until they did and trust me they worked ha tee der then anyone I have ever seen and they put me in a 2024 tuson the nest car ever thank you guys Michael and Casey thank you guys at Hyundai of Asheville on tunnel road you guys are the very best ever 😊
A clean and positive environment with a friendly staff. I also love the vehicles presented in the show room.
Hyundai Of Asheville is one of the only places I have been that are honest, professional and do quality work...I highly recommend (H O A) to all my friends and family.
Everyone was fantastic from the lady who took my panic call and set up appointment to David my service provider who was so knowledgeable and helpful with me and my dog, and everyone who visited the customer service lounge area were all great!
Beat maintenance service provider I’ve ever worked with. Thanks to Fred and Dave. Glen K
Asheville Hyundai employees are very thorough and do a great job explaining the services needed and/or recommended. The waiting area is comfortable and well-maintained.
Was very informative and went over everything that was needed to be done and explained everything in detail so I knew what all needed to be done to my vehicle
This Asheville Location of Hyundai Dealerships is professional and clean. The Awesome Dealership Agents and Maintenance Technicians are great , professional , and knowledgeable . I appreciate my car getting taken care of . Thank You Asheville Hyundai .
Great dealer. My Sales guy, Lee, was fantastic. Service Dept is great as well. Not the closest dealer to me but very much the best.
First impressions have been great! They made sure the service was complete in the short time I was in town.
The Service Department was very accommodating as I was running late due to traffic. I called and they assured me I would be seen when I arrived. And they did!!!!!
We worked with Justin Collis and he was great, plus very respectful to my son on his first car buying . Justin is very knowledgeable and a pleasure to work with
Easy to work with. Very pleasant experience My 4th purchase from them. They are the best
I can’t thank Peytan enough for how much he helped me when buying my car. He truly went above and beyond to make sure I understood everything and felt comfortable and confident in my decision. He’s kind, welcoming, patient, and really took the time to explain everything to me. You can tell he genuinely cares about his customers, and I’d gladly recommend him to anyone looking for a new car!!
Excellent experience. Polite team. Fast. Great job. Some businesses could take lessons from your team
I was especially pleased by the young lady who checked me in. She not only helped me with my first visit at this dealership, but she was kind enough to give me instructions in my new car. My car was done in a very timely manner and a wash was much appreciated.
Our buying experience was very pleasant. Our sales person took good care of us and was attentive to our needs. We are enjoying our new car. we bought a previous car there and have had all of our Hyundai’s serviced by them. They have done excellent work. I have much confidence in their service and recommendations.
Great helpful friendly staff. The price was out of my budget, but I got a text from Lee and he came around to fit my budget we made a deal. Easy smooth! The finance department pushed hard for extra warranties which I wanted no part of. I stuck to my guns and all went well!! I will be back again in a few years for another trade!
Great service. Very professional. Clean waiting area with snacks. Took care of me quickly. Kept me informed.
Excellent customer service and follow up. Heidi was an excellent at walking me thru the entire process.
The service was quick and staff were friendly and helpful. They always do a great job with my car.
Very professional and knowledgeable, sales staff were not pushy, as I have come expect from other dealers.
Great, friendly staff. My advisor kept me up to date with my repairs throughout the process. Very clean waiting area.
It’s the best experience I’ve ever had buying a car! My sales rep Michael Nunez was phenomenal! He was the sales rep that didn’t treat me like a sales rep! I was treated with respect and understanding regarding my budget and even the usual haggling ended up being fun! He helped me from start to finish to ensure that I had an affordable deal and the car I wanted! He made sure he answered every question I had and then some! Jacob Ritz, the finance manager, was also amazing and incredibly knowledgeable! Everyone there felt more like ... Read More DealerRater - Aug 3, 2025
I recently visited Hyundai of Asheville (Tunnel Rd, Asheville, NC) for oil change service and had for a second time a bad experience with Fred Retzlaff. After declining additional services—which I didn’t ask for or want—his attitude noticeably changed. He responded dismissively, and as I declined items again, he laughed aloud at me while walking away. This mockery made the interaction deeply uncomfortable and unprofessional.
It’s disappointing, especially given how many other customers report courteous and respectful service at this dealership . Unfortunately, my experience with Fred Retzlaff was entirely contrary to that reputation.
I hope Hyundai ... Read More DealerRater - Aug 1, 2025
Hyundai of Asheville is attentive to there customers and make sure that you have a great experience! Thank You Hyundai!
All the staffs we're good and accommodating. Specially Mr. Adam who helped me out in everything I need.
Very efficient and thorough at the service center. Would definitely take my car back again!
Great service, super friendly attendants, free snacks, drinks, and coffee! What more could one ask for?
Prompt greeting; listened to my request and questions about the tire locks; very good people to deal with; love that they wash and vacuum the car!
It was a bit disappointing. The bill to fix my car was $6,000 dollars. I cannot afford that now. I'm a single school teacher. In the past when I have gone there, it was not as expensive. Something just didn't feel right this time. There were 5 employees standing behind the counter just hanging out. It was bizarre. To replace one light on my Hyundai, the cost was over 900 dollars. It was unbelievable. I'm not sure if they are not getting a lot of business, and they have had to raise their prices???? I was always thinking that I ... Read More DealerRater - Jul 9, 2025